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Firefly Legal

Firefly FAQ

How do I check the status of a project?

There are many ways in which you can check the status of your file:

  • Email our status department: status@fireflylegal.com.
  • Call Firefly Legal (877) 963-3534 and select Option 2.
  • Electronic bridge to your case management software (live updates!)
  • Log in to our secure proprietary case management system.
  • Contact a customer service representative to arrange for scheduled status updates by our staff.

What is included in the civil process service due diligence package?

Our due diligence package is an added bonus for our clients. We put together an affidavit that compiles notes from the process server, results of the skip trace (including what databases were run, etc.), and standard case information  in one document.

Who do I call with questions about my invoice?

For questions about your account, or for inquiries about a specific project, please contact a customer service representative at (877) 963-3534.

Why should I trust your company?

Firefly Legal has been in business since 1996. But time alone isn’t just a reason to trust us. Ken and Keith McMaster, combined with an experienced, intelligent, and sharp executive team (click here to learn more), have built a solid business based on core values: promptly and effectively serving every client with a personal, responsive, and appreciative attitude. If anything doesn’t go the way you planned, let us know. We’ll do our best to make it right.

Beyond our values is experience. We started out small in our hometown- and didn’t expand until we were more than ready. Now we are a national company, but one that never forgets where we came from. You don’t have to worry about losing communication or getting lost in the shuffle. We have a dedicated client services team that’s ready to handle your questions, status update requests, and requests. Our Civil Process Service department operates the same way- you will never be left in the dark.

Our reputation stands out. As a Fannie Mae Approved Vendor, a business with an  A+ BBB rating, and a SOC 1 Certification, we go the extra mile to make sure our civil process service clients are confident in our company and the services we provide AND that we have the qualifications to prove it.

We’re active in our industry and in yours, too.  In order to keep things running smoothly, we have to stay informed. By being active members and participating in civil process service organizations and events as well as related industry events (foreclosure, collections, subrogation, etc.), we’re always up-to-date with any industry changes or updates. You won’t have to worry if your process server is doing things by the book. And by staying active in your organizations, we are involved in issues you care about.

Sewer Service? No, thanks. We like to keep our service squeaky clean. No shortcut is worth it. We regularly assess and review our process servers and our processes to makes sure that everything we do is exactly as it should be.

Anything we missed? Want to contact us?

Please contact a customer service representative at (877) 963-3534. We’ll be happy to assist you and answer any questions you might have.