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Jan 14 2013

Process Serving in 2013: Firefly Legal Raises the Bar with SOC 1 Certification

It is no secret that compliance is on the minds of anyone in the process serving and legal services industries. And being cognizant of the increased scrutiny, Firefly Legal, a national process serving company headquartered in the south suburbs of Chicago, began a self-initiated audit in October 2012 to further to provide additional confidence to its clients and stay on the forefront of changing industry standards. The audit concluded in January 2013, resulting in Firefly Legal obtaining the SOC 1 certification.

Currently, the SOC 1 certification, which is the certification standard in security, is not required of process serving companies. The audit covers security measures, processing integrity, and confidentiality.

Some have speculated that obtaining this certification may become standard in the coming years as more stringent regulations in the legal field are rapidly increasing, specifically in foreclosure and collections industries.

When Firefly Legal first announced that they would be undergoing the audit, Firefly Legal founder Ken McMaster, explained that going through this process was a necessary move to make Firefly stand out as a leader in the industry. He commented that “We need to provide our clients with a higher level of confidence. They need to know, without a doubt, that any work placed in Firefly’s hands is handled with the utmost in security and protection.”

To obtain this certification, a third-party company verifies that security, including information technology and relevant controls, internal business processes and controls, and confidentiality, among other points of evaluation, are sound.

Firefly Legal’s Vice President Matt Massa acknowledged that Frost Cummings Tidwell Group, the company that completed the audit at Firefly Legal, “conducted a thorough and detailed audit.”

This certification is similar to the well-known SSAE 16 (SOC 1) certification, which is a certification audit that more closely looks at financial reporting. Historically, this certification was reserved for those in the finance industries; however, the critical need for quality assurance in all industries has caused the certification to evolve and move beyond just the finance industry to incorporate and serve anyone needing quality assurance in their operations.

Headquartered in Mokena, Illinois, Firefly Legal is a national associate legal services company specializing in process serving, skip traces, court filing, document retrieval, and loss mitigation.

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