Firefly Legal’s Vice President Matt Massa just celebrated his 16th year with the nationwide civil process service company. Starting out as a civil process server, Massa grew with the company, moving from process server to management and to his current roles as the Vice President.
During the last 16 years, the civil process service industry has changed significantly. Perhaps the most notable changes include the increased use of technology and changes in compliance regulations. Massa explained, “I would say the advancement of technology and integration between firm and vendor is probably the biggest. The ability to talk to each other’s systems thereby decreasing overhead costs and payroll, and double keying information, have been huge.”
Firefly Legal is one of the most technologically advanced civil process service companies. Right out of the gate, Firefly provided process servers with a mobile app that could log service attempts, pictures, and GPS. This was a great advantage to our clients as it showed that service from Firefly was reliable, high-integrity, and expeditious. Clients would not have to wait for these updates, nor would they have to question whether or not the service attempts were good.
Other changes throughout Firefly’s history include the creation of the secure client website. Accessible through the top tool bar, clients today can click login to be brought directly to the secure client portal. This provides them with 24 hour access to the job status, service attempts, affiliated documents/images, affidavits, and invoices.
These are just a few of the many changes that Massa has seen throughout his time at Firefly.
With Massa at the healm of Firefly, we’re excited to see what the next 16 years will bring us.0 comments