Nationwide Process Servers You Can Trust

What is Nationwide Process Serving?

Process serving is Firefly’s expertise, but even more, it makes us glow. Firefly’s employees and servers are experts in the field. We know the rules—in some cases we even helped write them! Success in this business is more than just knowing the rules. It’s about efficiency, adherence to client instruction, fact documentation to withstand legal challenge, ethical action, and passion for being the best. That’s what makes the difference.

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The Firefly Advantage

Here’s the truth about this business: process service vendors frequently claim they’re the “fastest,” but the reality is that among the best service firms, average serve times are comparable and consistent. Firefly is right there too. What separates Firefly from others is how it completes service: the care with which we attend to details to ensure accuracy and how we work with clients throughout the process to deliver exceptional promptness, accuracy and quality.

Higher Caliber of Process Server

Firefly sets a higher standard for our contracted process servers from the start. Before ever touching a file, we verify applicants’ certifications and ensure our servers fully understand all regulations, client expectations, procedures, and code of conduct.

Firefly continuously monitors server performance to make sure we keep only the best in the field, and update individual servers on their performance and areas of improvement. Our system consists of human and technological checks and balances while our quality assurance team audits performance on every file.

We don’t settle for less than the best process servers and we don’t expect our clients to either!

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Raising the Bar

Firefly audits every file coming in and going out without slowing down the process. We believe our attention to detail is unique to the industry and brings a high level of accuracy to our clients. We demand perfection!

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Firefly routinely opens its doors to clients and invites them to perform their own audits on our premises. We aspire to be transparent and are willing to show firsthand, all aspects of business: workflow, systems, controls, physical and electronic security, data, documents, confidentiality policies and practices, and more. Several clients have done this and all have left confident and impressed with what they have seen.

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All-Access Pass to Your Files

Technology and transparency has always been a primary focus for Firefly. The two intersect seamlessly in Status Pro, our case management system. Status Pro is a proprietary software built for attorneys and law firms based on their input. Beyond real-time reporting, this is your custom window into our software, data tracking, and office. Here you can see all of our data on your screen as it happens, from anywhere at any time.

Over the years Firefly has been a technology leader:

Instituted over 2000 automatic auditing procedures of files with the Firefly Litigation Intelligence (FLI)

Created Electronic Data Interfaces (EDI) with clients and 3rd party vendors to eliminate redundant data entry, reduce errors, and create efficiencies.

Electronically transferred documents and created online viewing permissions.

Built a mobile web application for real-time updates from servers in the field via mobile devices. (Prior to iPhone and Android)

Capture GPS locations of service attempts from the field.

Take photos of service addresses.

Generating routing efficiencies.

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Firefly Frequently Asked Questions

Your Roadmap to Understanding Our Legal Support Services

What is process serving?

Process serving is the method by which legal documents are delivered to an intended recipient. In order to file a civil lawsuit, you will need to let any named parties know, through legal channels, and give them an appropriate time window to respond to your filings with the courts.

An unbiased third party is required to act as your process server, and must verify that the intended recipient of your filing is served. Every state has different laws and regulations surrounding process serving, so it’s important to retain a legal services company with a track record of legal compliance and thorough knowledge of state laws.

If you’re an attorney and building a case, or if you’ve chosen to file a lawsuit without retaining counsel, you’ll need a process server to help build the foundation of your case. Civil court procedures require a mountain of time-sensitive paperwork, and without proper document delivery, your case may face many obstacles or be rendered null and void..

A process server is needed to ensure the safe and secure delivery of legal documents such as formal complaints, subpoenas, summons to appear in court, and notice of the filed lawsuit.

An experienced, reliable process server will use legal channels and innovative technology solutions to track down defendants and confirm proper delivery of a service of process.

Once you’ve entrusted your legal documents to a process server, the delivery process includes locating named defendants or witnesses in your lawsuit. The process server then works within legal channels and compliance with state and local process serving laws to ensure your documents end up in the right hands.

Although Firefly Legal offers national process serving, every state has its own regulations surrounding process services.

Firefly Legal provides real time updates on your case and you can contact our status department via email, or contact us through our toll-free number, (877) 963-3534 and select option 2.

Our case management portal offers live updates on the status of your process serving job, and our team will contact you when delivery is verified and confirmed.

Firefly Legal has stood at the forefront of the national legal services industry for over 25 years. A proven track record as an industry leader allows our process servers to adhere to the highest standards and best practices of process serving.

If you utilize our services you can expect the following:

  • Adherence to detail
  • Commitment to attorney relationships
  • Confidentiality
  • Discretion
  • Efficiency
  • Innovative, customized solutions to meet your individual needs
  • Integrity
  • Nationwide branches
  • Open communication
  • Reliability
  • Real-time status updates
  • Regular service audits
  • Skip tracing services
  • Technological solutions

Unfortunately, some named parties in a lawsuit may try to evade process serving, or may have recently moved. If our process servers cannot find your intended recipient, we will use the latest technology to quickly (and legally) find them.

Comprehensive skip tracing practices will be utilized to allow us to deliver your documents, in a timely manner, to the correct recipient. These practices may include an extensive search of confidential and public databases, social media accounts and Internet activity, and personal and professional histories.

If your intended recipient now resides out of state, our national process serving team located in that state will deploy their process servers to find them.

In short, yes. Many states require an unbiased third party for process serving. However, specific laws and regulations surrounding process servers do vary depending on the state.

For example, in Illinois, where Firefly Legal is headquartered, process servers are required to hold a license when serving in a city with 2 million people or less.

When you enlist our process servers, our due diligence package is included at no additional cost if we are unable to complete the service. This means that you’ll receive a comprehensive affidavit with detailed notes from your process server, delivery confirmation, recorded court filing, extensive skip tracing results, retrieved documents, and any other pertinent case information.

Each member of the national Firefly Legal process serving team will submit a detailed report for every process served. The due diligence package is an important reference file as you take the next legal steps in your lawsuit.

Ideally, you will provide us with as much information you have about the specific assignment and the recipient of the documents you want us to serve. Typically, the information will include things like:

  • Full legal name of the individual to be served.
  • Current and accurate residential or workplace address.
  • Description or photograph of the individual, if available.
  • Any specific instructions or details relevant to the service.
  • The type of legal documents to be served.
  • Any additional relevant information that can assist in the successful service.

Providing as much detailed and accurate information as possible is crucial to ensuring the process server can locate and serve the individual effectively. However, if you are missing some of this information, we can still work with you to create a plan for service of process.

Join Firefly Legal in Process Serving

Interested in using Firefly for your Civil Process Service?

Firefly takes pride in putting our clients first. We are dedicated to delivering results and becoming a valued partner to you and your company. See why Firefly has become one of the nation’s most trusted legal service providers today.

Privacy Policy

Firefly’s intention is to respect and protect the privacy of users of its website. Firefly wants you to understand its practices with regard to collecting and using your information both online and offline and the steps it takes to safeguard your privacy. This statement applies to Personally Identifiable Information collected from Firefly customers. When this Privacy Policy uses the term “Personally Identifiable Information” it refers to information that lets Firefly know the specifics of who you are and can be used to identify, contact or locate you. Personally Identifiable Information might include your name, mailing address, telephone number, mobile phone number, email address, and other identification and contact information. With this information, Firefly can fill your service requests and better provide you with personalized service.

“Non Personally Identifiable Information” refers to information that does not identify a specific individual by itself or in combination with other information. Firefly may gather certain information about you such as age, date of birth, gender, as well as purchasing information based upon what services you purchase at its website. This information may be compiled and analyzed on both an individual and an aggregated basis. This information may include the Uniform Resource Locator (“URL”) of the Website from which you just came, which URL you next go to, what browser you are using and your Internet Protocol (“IP”) address. A URL is the global address of documents and other resources on the Internet. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol (“TCP/IP”) network, such as the Internet. Networks use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the Internet, allowing Internet servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.

No information shoold be submitted to or posted on this website by anyone under age 13. Firefly does not provide any Personally Identifiable Information to any third party for any purpose whatsoever from any user of this website who is under age 13 and no such information will be used by Firefly for any purpose.

Firefly welcomes any and all questions and feedback. For privacy-related issues, please contact Firefly at:

Firefly Legal, Inc.
19150 South 88th Avenue
Mokena, Illinois 60448
Telephone No.: (877) 963-3534
Email: info@fireflylegal.com

  1. Information Firefly Collects
    1. Personally Identifiable Information
      Collection of Personally Identifiable Information may occur when you:
      • Inquire about Firefly services;
      • Create an account at Firefly’s website;
      • Participate in any marketing survey or other Firefly activity online or offline;
      • Correspond with Firefly; or
      • Otherwise volunteer information.
    2. Non-Personally Identifiable Information
      Firefly’s website may collect some non-personal information about you using special types of technologies, so it may not be readily apparent to you that it is being collected. Non-Personally Identifiable Information is not combined with Personally Identifiable Information.
  2. Use of Data Firefly Collects
    1. Personally Identifiable Information
      Firefly wants to provide you with the best service experience. In order to do this, Firefly may use your Personally Identifiable Information to allow it to:
      • Track and verify compliance with Firefly policies and applicable laws;
      • Provide the services you request;
      • Contact you about the status of a service request;
      • Customize our communications to you; and
      • Improve our customer service.

      Your email address will not be shared with any third parties. Instructions for unsubscribing from any newsletters or promotional emails are included in every email.

    2. Non-Personally Identifiable InformationFirefly uses the Non-Personally Identifiable Information that it collects from you and other visitors in a manner that does not personally identify any individual. Firefly uses Non-Personally Identifiable Information to make its website more interesting and usefol to you. Firefly also tracks the pages or documents accessed within its website. This information is collected for systems administration and for analyzing and improving the value of the material available on our website. This Non-Personally Identifiable Information is used to help its site design team.Cookies: Like many other commercial sites, Firefly’s website utilizes standard technologies called “cookies” to collect information about how its website is used. A cookie is a small data text file that a website stores on your computer’s hard drive (if your web browser permits) that can later be retrieved to identify you to Firefly. You can set your browser to not accept cookies, but that may interfere with your use of the website. Cookies are designed to help a website recognize a user’s browser as a previous visitor and thus save and remember any preferences that may have been set while the user was browsing the site. Cookies also allow Firefly to track user trends and patterns which can help Firefly improve areas of its website. A cookie cannot be read by a website other than the one that set the cookie. Cookies can securely store a customer’s password, personalize home pages, identify which parts of a site have been visited or keep track of selections made. A cookie cannot retrieve any other data from your hard drive, pass on a computer virus or capture your email address. No Personally Identifiable Information is recorded.
  3. Information Firefly Shares with Others
    1. Firefly’s Contractors
      Firefly may contract with other companies to provide certain services to Firefly. In some instances, these contractors may have access to Personally Identifiable Information, but they are contractually obligated to maintain the confidentiality of the information and to use it only for purposes of carrying out the business of Firefly. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Firefly.
    2. Third Parties
      Your email address is never shared with any third party (except as described above to our contractors who use it ONLY to carry out Firefly business).
    3. Disclosure Exceptions
      Notwithstanding the above policies, Firefly reserves the right to disclose your personal information to appropriate third parties if required to do so by law or if Firefly believes that such action is necessary:
      • To comply with legal process such as a search warrant, subpoena or court order;
      • To protect Firefly’s rights and property;
      • To investigate reports of fraud or of users sending material using a false e-mail address or users sending harassing, threatening, or abusive messages;
      • To protect against misuse or unauthorized use of the website; or
      • During emergencies, such as when Firefly believes someone’s physical safety is at risk.

Your Choices

Firefly offers choices about the types of information you receive from Firefly. If you prefer not to receive communications from Firefly or if you prefer to receive them less frequently, please contact Firefly at the address shown above.

You may ask to review, revise, correct or update any of your personal information by contacting Firefly at the address above. You may also request changes in your email preferences, such as letting Firefly know that you do not wish to receive further email communications from Firefly or if you wish to have your personal information removed from its email mailing list. You may contact Firefly with regard to these matters at the address shown above.

Please be sure to provide your exact name and address so that Firefly can be sure to identify you correctly. Because mailings are planned in advance, it may take several weeks for your request to become effective. If, due to human error, you continue to receive unwanted communications, please contact Firefly again and it will make every effort to correct the situation.

Email Use

When you provide Firefly with your email address, it may send you emails necessary to respond to a request. Your email address will be used only to respond to your request and will not be shared with any third parties. Instructions for unsubscribing from receiving future emails (opting-out) are included in every email containing promotional material.

Security

It is Firefly’s intent to protect against the loss, misuse or alteration of information that it has collected from you. Firefly employs reasonable security measures to protect the security of the information you submit. When you request services or create an account on its website, your access to that account is password protected so that only you can access it. Firefly maintains the data you provide in a secure database.

Policy Changes

If Firefly makes changes to any terms or conditions of its Privacy Policy, the changes will be posted on this portion of the website so that you will always know what information is collected, how it might be used, to whom it may be disclosed and what choices you have. Please be sure to check this page each time you visit the website. Your continued use of this website following any posted changes to these terms will mean that you have accepted those changes.

Questions or Comments?

For questions, comments or assistance, you are invited to contact Firefly at its address at the beginning of this Policy or above, or by calling us toll free at (877) 963-3534.