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Frequently Asked Questions: Firefly Legal Support Services

When you’re looking for a premiere legal services company, it’s hard to know where to turn. Attorneys don’t have the time to hire new companies every time they require legal services.

You need the peace of mind that you’re entrusting your court filings, document delivery, process serving, skip tracing, and more to the right legal services team. You need professionals with whom you can form a lasting relationship. 

Family-owned and operated, Firefly Legal is the nationwide industry leader that you can trust.

General FAQ about Firefly Legal

What legal support services does Firefly Legal cover?

Our professionals provide the highest level of industry standards in legal support services, and we specialize in customized solutions to meet your specific needs. The services we provide include:

Family-owned and operated, nationwide industry leader Firefly Legal has partnered with attorneys to provide excellent, efficient, and reliable legal support services since 1996. For almost thirty years, our consistently high standards and commitment to civil service allows Firefly to remain a leader in the legal services industry.

Our commitment to leadership ensures that we remain within necessary regulatory compliance and provide efficient, excellent service. We use innovation and technology to deliver seamless document delivery, the best skip-tracing practices, and additional legal support services. 

We don’t believe in cutting corners, and use discretion and sensitivity to ensure the seamless foundation of your case. Our team offers real-time status updates and full client support.

Absolutely. Firefly Legal began as a local, boutique firm and our proven track record and commitment to excellence allowed us to expand nationwide. This allows us to provide cutting-edge and innovative solutions, premium legal services, and open, effective communication for our attorney partners. Personalized service is vital to our unique and cemented spot as an industry leader.

We launched our proprietary Firefly Legal Case Management System back in 1997 and continue to use a modern version of the software today. This software allows clients to access case details, including real-time status updates, 24/7. 

The Case Management System is continuously improved to meet high standards in cybersecurity. Firefly Legal also uses electronic data interface (EDI) and scannable bar codes, along with necessary technological tools for court filings, document retrieval, and skip tracing, among other services.

Although we are committed to swift and reliable services, the time for any of these services to reach successful completion can depend on a variety of factors, including the unique circumstances of your case and local and state court guidelines. We will always work with expediency to ensure time-sensitive deadlines are met and will keep you informed of all case updates.

Yes, we have live customer support which you can access via our toll free number, (877) 963-3534, or you can contact us through our website. If you need to be in direct contact with our team, you can also schedule an update appointment.

Communication is vital to successful legal support services, and we’re here to help with every aspect of your case. Trust Firefly Legal to take care of your court filing, document delivery, process serving needs, skip tracing, and more so that you can focus on building the strongest legal case possible and supporting your clients.

Firefly Legal Availability and Service Areas

Which states and territories does Firefly Legal cover?

We contract private process servers nationwide. However, the Firefly Legal headquarters are located in the suburbs of Chicago, Illinois. We offer legal support services and Firefly process servers in every state, including: 

Every state has set laws and regulations for process servers. There are restrictions on who can be a process server and what hours a process server can operate in several states, including New York. You can research any restrictions through the Firefly Legal process server details for your location.

In order to serve international recipients, Firefly Legal can partner with firms in other countries or territories. Similarly, international defendants with stateside operations can be served by our private process servers.

When necessary, Firefly Legal will attempt to successfully serve an intended recipient overnight or within 24 hours. However, this expedited service does require additional fees.

A Firefly Legal private process server is available to work 24 hours a day, seven days a week depending on the needs of your case and your specific instructions. However, it’s important to review your state or region-specific Rules of Civil Procedure, as some states have restrictions that prohibit a process server from delivering documents on holidays or weekends.

Firefly Legal Process Server FAQ

What is a service of process?

Service of process is the legal start of a lawsuit, when a party formally files a complaint with the courts, and then delivers initial documents such as the complaint or a summons to the named defendant (s) in the case. 

These legal documents notify a defendant (s) of the legal action filed against them as the first step in a lawsuit. Depending on state law, the defendant (s) then have a specific time period in which they can respond to the complaint or file a counterclaim.

The Firefly Legal process service contract is comprehensive and thorough and goes far beyond standard document delivery.

Your process serving contract includes the following:

  • Ad hoc requests
  • Audited services
  • Adherence to legal compliance
  • Vital communication about the status of your case
  • Discretion and sensitivity in document delivery
  • Due diligence affidavit (this includes all recorded notes from the process server, delivery confirmation, comprehensive skip trace results, and any other vital case data)
  • Efficient and time-sensitive services
  • Latest technology for innovative solutions
  • Real-time status updates

If an intended recipient of the service of process cannot be located, a Firefly Legal process server will use extensive skip tracing methods and innovative solutions to locate them. After several attempts, if the recipient still cannot be located, the process server will notify the courts and comply with the state’s regulations to file service attempts, and we will provide you with a Due Diligence affidavit.

In many states, a process server can serve an employee, manager, managing partner, or officer of a business. However, a private process server should have demonstrated knowledge of your state or region’s laws and comply with any restrictions on serving someone at their workplace.

A Firefly Legal process server will make 3-4 attempts (and more if necessary) to serve someone before filing attempted delivery documents with the courts. In some states, a default judgment can be made against a defendant who cannot be served.

Firefly Legal operates in all 50 states, Washington, DC, US Territories, and internationally when needed. We contract process servers nationwide.

Firefly Legal Skip Tracing Services FAQ

What is skip tracing and how does it work?

Skip tracing is the practice of tracking down an intended recipient who cannot be located. A Firefly Legal process server will utilize innovative and ethical methods to locate intended recipients of your legal documents.

Firefly Legal may use the following skip tracing methods:

  • Digital footprint analysis (reviewing online activity and interactions)
  • Extensive research of public and private databases (including employment histories and registered residential addresses)
  • Field investigations (on the ground research, relevant interviews, lead validation, etc.)
  • Personal and professional histories (For example, education, professional associations, personal hobbies and favorite spots to socialize)
  • Social media tracking (Utilizing social media platforms such as Facebook and Instagram to trace post information and geotags)
  • Surveillance techniques (a process server may use legal surveillance to verify that an individual is present in a specific location before attempting to serve them)

A Firefly Legal process server will use innovative methods and technology tools to locate an intended recipient of your legal documents. However, we will never cut legal or ethical corners and always remain in compliance with state regulations.

The accuracy of skip tracing depends on a variety of factors including the methods used, the quality and current status of the information a process server has been given about an intended recipient, whether or not someone attempts to elude service, and what real-time data is available.

Firefly Legal Court Filing FAQ

What court filing services does Firefly Legal offer?

Firefly Legal will manage all of the court filing needs related to your case. This includes time-sensitive filings and standard filings. We’ll file your documents electronically or in person. We have established relationships with local and state courts nationwide and can seamlessly handle your needs.

Electronic court filings are not available in every state only, It’s important to verify your state’s regulations on court filings before you contract Firefly Legal for court filing services.

To track the status of your court filing, you can use our proprietary Firefly Legal Case Management system for safe and secure real-time status updates and pertinent case details.

The deadlines for court filings vary based on the circumstances of your case, the type of case, and the documents you’re filing. Federal and state case-related deadlines will depend on regulations like a statute of limitations and the time a defendant is allowed to respond to your claim.

If rush court filings are necessary to your case, especially rush in-person filings at the courthouse, Firefly Legal will make every attempt to file in a timely manner.

Firefly Legal Document Retrieval FAQs

What documents can Firefly Legal retrieve?

Document retrievals may include any sensitive data related to your case. Firefly Legal may retrieve a variety of documents for our clients including (but not limited to):

  • Corporate records
  • Court research
  • Legal records (For example, divorce records, filed complaints, land deeds, and lawsuit resolutions)
  • Marriage licenses
  • Medical records (birth and death certificates)
  • Public records

The time involved with retrieving legal documents can vary widely, depending on the type of record you need to retrieve and the process steps required for retrieval. For example, public rec

Firefly Legal can provide electronic copies of certain, but not all, documents. For example, our team may use PACER (Public Access to Court Electronic Records). However, only paper copies of a birth or death certificate can be retrieved.

Yes. Firefly Legal can retrieve documents for your cases in all 50 states and in Washington D.C.

FAQs on Compliance and Legal Considerations

How do you ensure compliance with federal and state laws?

We thoroughly vet each process server who contracts through our company and ensure they’ve received compliance training and possess demonstrable knowledge of current federal and state laws.

The certifications of a Firefly Legal process server depends on state regulations. Some states require certification while others do not.

Yes. A due diligence affidavit of service is included when you partner with Firefly. This includes detailed notes on each step of a process server’s work, delivery confirmation, verified court filings and document retrievals, skip trace results, and any other pertinent case data.

The Firefly Case Management System is protected with robust cybersecurity and only our clients have access to confidential case data. You are the only party who can access your real-time status updates and important case information.

Pricing & Payment FAQs

How is the cost of process serving calculated?

The cost of process serving is based on your location, the number of service of process attempts required, the work required, and any specific or unique needs of your case.

Firefly Legal offers base rates for our services, but each case may require additional charges depending on the work required.

We accept cash, check, and credit card for payments.

Rush services do require additional fees, based on the extra work and nature of the service.

We do not offer recurring billing for regular services as additional fees may be required based on the requirements of each specific case.

What our clients say about us

★★★★★ 5/5

Our firm handles a high volume caseload and Firefly has been instrumental in developing systems that are efficient, yet maintain a high degree of quality control. Firefly’s team is innovative and adaptable to help us meet the needs of our clients, and has utilized creative solutions to help navigate the ever-changing legal landscape.

Joel Knosher, Attorney Denzin Soltanzadeh LLC

★★★★★ 5/5

Our firm has had the pleasure of working with Firefly for several years now. Firefly’s customer service and response times are outstanding. Firefly’s web portal is extremely user-friendly, and the file information is always up to date. In addition to placing file updates on their web portal, Firefly also sends email updates, which is extremely convenient and allows us to easily save updates to our electronic files. Firefly also provides our firm with quarterly client reports that provide us with important details on our files, such as status updates and analytics, which are invaluable from a practice management standpoint. We truly enjoy working with Firefly and consider them a valued vendor partner!

Albertelli Law Partners Ohio – Tony Scarlato, Ohio Managing Partner

★★★★★ 5/5

It was a pleasure working with the Firefly team for this years audit. Firefly was very responsive, professional and thorough in both their initial questionnaire as well as all follow-ups. Firefly’s compliance and security controls are both on point. I look forward to our continued relationship and working with them on the compliance audit in 2021.

Stefanie Rudy, Compliance Manager – Diaz Anselmo & Associates P.A.

★★★★★ 5/5

Overall Firefly has drastically helped with efficiency of the service process in our office. They have extremely fast turnaround times with getting things filed and out for service, a very attentive detail oriented staff which is very helpful and responsive to all messages, their servers have done great so far in locating defendants and getting them served quickly, and an added plus is their website which is very user friendly and straight forward to use. Overall I would give Firefly an A+ grade, keep up the good work.

Henschel & Beinhaker, P.A.

★★★★★ 5/5

“Thank you for working so hard for/and with us to ensure the filings are getting done timely. I know it can get a little crazy sometimes with these FHA deadlines and we appreciate you always working with us to ensure the deadlines are getting met.”

Anselmo Lindberg & Associates LLC

★★★★★ 5/5

I wanted to thank you for the expeditious manner in which you handled obtaining the court date and filing the documents at the Bridgeview courthouse. You saved us a lot of aggravation and our client a lot of money. We will definitely be using Firefly Legal in the future. Thanks again.

Julie McCormack, DAVIS|FRIEDMAN

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Enlighten your caseload.

Firefly takes pride in putting our clients first. We are dedicated to delivering results and becoming a valued partner to you and your company. See why Firefly has become one of the nation’s most trusted legal service providers today.

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Privacy Policy

Firefly’s intention is to respect and protect the privacy of users of its website. Firefly wants you to understand its practices with regard to collecting and using your information both online and offline and the steps it takes to safeguard your privacy. This statement applies to Personally Identifiable Information collected from Firefly customers. When this Privacy Policy uses the term “Personally Identifiable Information” it refers to information that lets Firefly know the specifics of who you are and can be used to identify, contact or locate you. Personally Identifiable Information might include your name, mailing address, telephone number, mobile phone number, email address, and other identification and contact information. With this information, Firefly can fill your service requests and better provide you with personalized service.

“Non Personally Identifiable Information” refers to information that does not identify a specific individual by itself or in combination with other information. Firefly may gather certain information about you such as age, date of birth, gender, as well as purchasing information based upon what services you purchase at its website. This information may be compiled and analyzed on both an individual and an aggregated basis. This information may include the Uniform Resource Locator (“URL”) of the Website from which you just came, which URL you next go to, what browser you are using and your Internet Protocol (“IP”) address. A URL is the global address of documents and other resources on the Internet. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol (“TCP/IP”) network, such as the Internet. Networks use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the Internet, allowing Internet servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.

No information shoold be submitted to or posted on this website by anyone under age 13. Firefly does not provide any Personally Identifiable Information to any third party for any purpose whatsoever from any user of this website who is under age 13 and no such information will be used by Firefly for any purpose.

Firefly welcomes any and all questions and feedback. For privacy-related issues, please contact Firefly at:

Firefly Legal, Inc.
19150 South 88th Avenue
Mokena, Illinois 60448
Telephone No.: (877) 963-3534
Email: info@fireflylegal.com

  1. Information Firefly Collects
    1. Personally Identifiable Information
      Collection of Personally Identifiable Information may occur when you:
      • Inquire about Firefly services;
      • Create an account at Firefly’s website;
      • Participate in any marketing survey or other Firefly activity online or offline;
      • Correspond with Firefly; or
      • Otherwise volunteer information.
    2. Non-Personally Identifiable Information
      Firefly’s website may collect some non-personal information about you using special types of technologies, so it may not be readily apparent to you that it is being collected. Non-Personally Identifiable Information is not combined with Personally Identifiable Information.
  2. Use of Data Firefly Collects
    1. Personally Identifiable Information
      Firefly wants to provide you with the best service experience. In order to do this, Firefly may use your Personally Identifiable Information to allow it to:
      • Track and verify compliance with Firefly policies and applicable laws;
      • Provide the services you request;
      • Contact you about the status of a service request;
      • Customize our communications to you; and
      • Improve our customer service.

      Your email address will not be shared with any third parties. Instructions for unsubscribing from any newsletters or promotional emails are included in every email.

    2. Non-Personally Identifiable InformationFirefly uses the Non-Personally Identifiable Information that it collects from you and other visitors in a manner that does not personally identify any individual. Firefly uses Non-Personally Identifiable Information to make its website more interesting and usefol to you. Firefly also tracks the pages or documents accessed within its website. This information is collected for systems administration and for analyzing and improving the value of the material available on our website. This Non-Personally Identifiable Information is used to help its site design team.Cookies: Like many other commercial sites, Firefly’s website utilizes standard technologies called “cookies” to collect information about how its website is used. A cookie is a small data text file that a website stores on your computer’s hard drive (if your web browser permits) that can later be retrieved to identify you to Firefly. You can set your browser to not accept cookies, but that may interfere with your use of the website. Cookies are designed to help a website recognize a user’s browser as a previous visitor and thus save and remember any preferences that may have been set while the user was browsing the site. Cookies also allow Firefly to track user trends and patterns which can help Firefly improve areas of its website. A cookie cannot be read by a website other than the one that set the cookie. Cookies can securely store a customer’s password, personalize home pages, identify which parts of a site have been visited or keep track of selections made. A cookie cannot retrieve any other data from your hard drive, pass on a computer virus or capture your email address. No Personally Identifiable Information is recorded.
  3. Information Firefly Shares with Others
    1. Firefly’s Contractors
      Firefly may contract with other companies to provide certain services to Firefly. In some instances, these contractors may have access to Personally Identifiable Information, but they are contractually obligated to maintain the confidentiality of the information and to use it only for purposes of carrying out the business of Firefly. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Firefly.
    2. Third Parties
      Your email address is never shared with any third party (except as described above to our contractors who use it ONLY to carry out Firefly business).
    3. Disclosure Exceptions
      Notwithstanding the above policies, Firefly reserves the right to disclose your personal information to appropriate third parties if required to do so by law or if Firefly believes that such action is necessary:
      • To comply with legal process such as a search warrant, subpoena or court order;
      • To protect Firefly’s rights and property;
      • To investigate reports of fraud or of users sending material using a false e-mail address or users sending harassing, threatening, or abusive messages;
      • To protect against misuse or unauthorized use of the website; or
      • During emergencies, such as when Firefly believes someone’s physical safety is at risk.

Your Choices

Firefly offers choices about the types of information you receive from Firefly. If you prefer not to receive communications from Firefly or if you prefer to receive them less frequently, please contact Firefly at the address shown above.

You may ask to review, revise, correct or update any of your personal information by contacting Firefly at the address above. You may also request changes in your email preferences, such as letting Firefly know that you do not wish to receive further email communications from Firefly or if you wish to have your personal information removed from its email mailing list. You may contact Firefly with regard to these matters at the address shown above.

Please be sure to provide your exact name and address so that Firefly can be sure to identify you correctly. Because mailings are planned in advance, it may take several weeks for your request to become effective. If, due to human error, you continue to receive unwanted communications, please contact Firefly again and it will make every effort to correct the situation.

Email Use

When you provide Firefly with your email address, it may send you emails necessary to respond to a request. Your email address will be used only to respond to your request and will not be shared with any third parties. Instructions for unsubscribing from receiving future emails (opting-out) are included in every email containing promotional material.

Security

It is Firefly’s intent to protect against the loss, misuse or alteration of information that it has collected from you. Firefly employs reasonable security measures to protect the security of the information you submit. When you request services or create an account on its website, your access to that account is password protected so that only you can access it. Firefly maintains the data you provide in a secure database.

Policy Changes

If Firefly makes changes to any terms or conditions of its Privacy Policy, the changes will be posted on this portion of the website so that you will always know what information is collected, how it might be used, to whom it may be disclosed and what choices you have. Please be sure to check this page each time you visit the website. Your continued use of this website following any posted changes to these terms will mean that you have accepted those changes.

Questions or Comments?

For questions, comments or assistance, you are invited to contact Firefly at its address at the beginning of this Policy or above, or by calling us toll free at (877) 963-3534.