We’re constantly evaluating our processes to see how technology can improve them. As the process service industry changes, we’re ready to meet the new demands. Our powerful proprietary case management system keeps our clients up to speed with what we’re doing while our process servers use our Process Server Web App to log in service attempt details– all of which is done in real time. Internally, we’re advocates of jumping ahead of technology, like with our use of electronic data imaging (EDI) and barcodes as integral parts of work processes. Firefly Legal will not become obsolete.
We’re proud to be game changers in the industry with the technology that we have brought forth. Check out what we offer your firm that’s unlike any other civil process service firm.
Proprietary Case Management System
Civil process service is a unique field, and it requires a system that’s completely customized for what we need- and more importantly, what we need to do for our clients. Our software allows us to process work expeditiously and efficiently. Excellence in client service is of utmost importance, and we know that we have to handle the files we are entrusted with care.
Client Website
You may have seen the Client Login button on our header. That’s a specific, secure website for our clients to be able to access their files with a unique individual user name and password. No need to wait until the office is open- you can access the status of your file at any time. We know that our clients work around the clock and often need information after hours. Access updated service attempt details and more on Saturday, Sunday, holidays, etc. Our Client Website never closes. Beyond just status, our clients can access and download service affidavits and invoices.
Electronic Data Imaging (EDI)
As a leader in the industry, Firefly was one of the first in the industry to use electronic data imaging and electronic data transfers (also known as bridging) to allow for seamless transitions between our clients who access the files and our personnel who handle them as well. No need for confusion as a bridge between Firefly and your firm can work effortlessly. And in the event that a glitch appears, our IT team is ready to assist you.
Barcodes
In an industry where speed and accuracy are key, we’ve implemented barcodes to help automate some of our data entry. This means that information is uploaded with speed and is error-free. But don’t worry, we’re not just trusting the computers- we personally audit every file before it goes back to our clients.
Process Server Web App
Civil process servers need to be able to log their attempt details on the go. It’s more efficient for clients to have real-time updates, and we made it a priority to give that to clients. First launching in 1997, Firefly’s Process server web app was the first of its kind in the industry. Today, the app allows for more accurate descriptions with the ability to upload pictures and automatically log GPS coordinates.
Firefly takes pride in putting our clients first. We are dedicated to delivering results and becoming a valued partner to you and your company. See why Firefly has become one of the nation’s most trusted legal service providers today.
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“Non Personally Identifiable Information” refers to information that does not identify a specific individual by itself or in combination with other information. Firefly may gather certain information about you such as age, date of birth, gender, as well as purchasing information based upon what services you purchase at its website. This information may be compiled and analyzed on both an individual and an aggregated basis. This information may include the Uniform Resource Locator (“URL”) of the Website from which you just came, which URL you next go to, what browser you are using and your Internet Protocol (“IP”) address. A URL is the global address of documents and other resources on the Internet. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol (“TCP/IP”) network, such as the Internet. Networks use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the Internet, allowing Internet servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.
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Firefly Legal, Inc.
19150 South 88th Avenue
Mokena, Illinois 60448
Telephone No.: (877) 963-3534
Email: info@fireflylegal.com
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If Firefly makes changes to any terms or conditions of its Privacy Policy, the changes will be posted on this portion of the website so that you will always know what information is collected, how it might be used, to whom it may be disclosed and what choices you have. Please be sure to check this page each time you visit the website. Your continued use of this website following any posted changes to these terms will mean that you have accepted those changes.
For questions, comments or assistance, you are invited to contact Firefly at its address at the beginning of this Policy or above, or by calling us toll free at (877) 963-3534.
