We’re constantly evaluating our processes to see how technology can improve them. As the process service industry changes, we’re ready to meet the new demands. Our powerful proprietary case management system keeps our clients up to speed with what we’re doing while our process servers use our Process Server Web App to log in service attempt details– all of which is done in real time. Internally, we’re advocates of jumping ahead of technology, like with our use of electronic data imaging (EDI) and barcodes as integral parts of work processes. Firefly Legal will not become obsolete.
We’re proud to be game changers in the industry with the technology that we have brought forth. Check out what we offer your firm that’s unlike any other civil process service firm.
Civil process service is a unique field, and it requires a system that’s completely customized for what we need- and more importantly, what we need to do for our clients. Our software allows us to process work expeditiously and efficiently. Excellence in client service is of utmost importance, and we know that we have to handle the files we are entrusted with care.
You may have seen the Client Login button on our header. That’s a specific, secure website for our clients to be able to access their files with a unique individual user name and password. No need to wait until the office is open- you can access the status of your file at any time. We know that our clients work around the clock and often need information after hours. Access updated service attempt details and more on Saturday, Sunday, holidays, etc. Our Client Website never closes. Beyond just status, our clients can access and download service affidavits and invoices.
As a leader in the industry, Firefly was one of the first in the industry to use electronic data imaging and electronic data transfers (also known as bridging) to allow for seamless transitions between our clients who access the files and our personnel who handle them as well. No need for confusion as a bridge between Firefly and your firm can work effortlessly. And in the event that a glitch appears, our IT team is ready to assist you.
In an industry where speed and accuracy are key, we’ve implemented barcodes to help automate some of our data entry. This means that information is uploaded with speed and is error-free. But don’t worry, we’re not just trusting the computers- we personally audit every file before it goes back to our clients.
Civil process servers need to be able to log their attempt details on the go. It’s more efficient for clients to have real-time updates, and we made it a priority to give that to clients. First launching in 1997, Firefly’s Process server web app was the first of its kind in the industry. Today, the app allows for more accurate descriptions with the ability to upload pictures and automatically log GPS coordinates.
Firefly takes pride in putting our clients first. We are dedicated to delivering results and becoming a valued partner to you and your company. See why Firefly has become one of the nation’s most trusted legal service providers today.
Firefly’s intention is to respect and protect the privacy of users of its website. Firefly wants you to understand its practices with regard to collecting and using your information both online and offline and the steps it takes to safeguard your privacy. This statement applies to Personally Identifiable Information collected from Firefly customers. When this Privacy Policy uses the term “Personally Identifiable Information” it refers to information that lets Firefly know the specifics of who you are and can be used to identify, contact or locate you. Personally Identifiable Information might include your name, mailing address, telephone number, mobile phone number, email address, and other identification and contact information. With this information, Firefly can fill your service requests and better provide you with personalized service.
“Non Personally Identifiable Information” refers to information that does not identify a specific individual by itself or in combination with other information. Firefly may gather certain information about you such as age, date of birth, gender, as well as purchasing information based upon what services you purchase at its website. This information may be compiled and analyzed on both an individual and an aggregated basis. This information may include the Uniform Resource Locator (“URL”) of the Website from which you just came, which URL you next go to, what browser you are using and your Internet Protocol (“IP”) address. A URL is the global address of documents and other resources on the Internet. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol (“TCP/IP”) network, such as the Internet. Networks use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the Internet, allowing Internet servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.
No information shoold be submitted to or posted on this website by anyone under age 13. Firefly does not provide any Personally Identifiable Information to any third party for any purpose whatsoever from any user of this website who is under age 13 and no such information will be used by Firefly for any purpose.
Firefly welcomes any and all questions and feedback. For privacy-related issues, please contact Firefly at:
Firefly Legal, Inc.
19150 South 88th Avenue
Mokena, Illinois 60448
Telephone No.: (877) 963-3534
Email: info@fireflylegal.com
Your email address will not be shared with any third parties. Instructions for unsubscribing from any newsletters or promotional emails are included in every email.
Firefly offers choices about the types of information you receive from Firefly. If you prefer not to receive communications from Firefly or if you prefer to receive them less frequently, please contact Firefly at the address shown above.
You may ask to review, revise, correct or update any of your personal information by contacting Firefly at the address above. You may also request changes in your email preferences, such as letting Firefly know that you do not wish to receive further email communications from Firefly or if you wish to have your personal information removed from its email mailing list. You may contact Firefly with regard to these matters at the address shown above.
Please be sure to provide your exact name and address so that Firefly can be sure to identify you correctly. Because mailings are planned in advance, it may take several weeks for your request to become effective. If, due to human error, you continue to receive unwanted communications, please contact Firefly again and it will make every effort to correct the situation.
When you provide Firefly with your email address, it may send you emails necessary to respond to a request. Your email address will be used only to respond to your request and will not be shared with any third parties. Instructions for unsubscribing from receiving future emails (opting-out) are included in every email containing promotional material.
It is Firefly’s intent to protect against the loss, misuse or alteration of information that it has collected from you. Firefly employs reasonable security measures to protect the security of the information you submit. When you request services or create an account on its website, your access to that account is password protected so that only you can access it. Firefly maintains the data you provide in a secure database.
If Firefly makes changes to any terms or conditions of its Privacy Policy, the changes will be posted on this portion of the website so that you will always know what information is collected, how it might be used, to whom it may be disclosed and what choices you have. Please be sure to check this page each time you visit the website. Your continued use of this website following any posted changes to these terms will mean that you have accepted those changes.
For questions, comments or assistance, you are invited to contact Firefly at its address at the beginning of this Policy or above, or by calling us toll free at (877) 963-3534.
