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When Mahalakshmi Srinivasan Nadathur Ammal, a resident of India, came to Firefly Legal with an urgent deadline for an important lawsuit, we sprang into action. If she didn’t partner with the right U.S. process servers, she would lose her case and life as she knew it might face irrevocable consequences.
When Brock & Scott, PLLC, a prominent law firm specializing in creditor rights, reached out to Firefly Legal with a need for immediate legal support, we didn’t hesitate to take the case. Their client, in danger of losing their vehicle to a public lien sale, only had 48 hours to save their car, and didn’t know what to do.
An attorney specializing in civil litigation was facing repeated case dismissals because service of process was being done improperly in certain jurisdictions.
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A collection agency was struggling to locate defendants reliably; many cases stalled due to outdated information or unwillingness to pay. Firefly Legal’s skip tracing services were brought in to locate individuals using confidential, compliant, and efficient investigative methods.
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"Working with Firefly has always been an easy, seamless experience. One thing that has always set Firefly apart is the web portal, how easy it is to navigate. If for some reason, the information is not in there, or there isn't an update on where the service is at, you can contact them directly through the portal, and someone gets back to you right away. I've dealt with other process servers, and the reason why I've chosen to stay with Firefly over the past 10 years is because they're very reliable. Second of all is the consistency. I love the fact that I get an email the moment whether it's served or not served. I don't have to go into the website and check, did this get served? I get that automatic email. It's those little things that sets you guys apart. Some of them have their own portals, but they're not nearly as well maintained as yours. I love that. All the documents are there, so if I need it quickly, I can just download it myself."
"You're very approachable and willing to discuss any kind of problem we may be having. Not a problem with your service, but a problem with the state or different things, maybe where the integration isn't as good as we need it to be. You're willing to get everyone on the phone call and try and figure out a better solution for everyone. Everyone is friendly, efficient and solid communicators. Timelines are excellent, and your technology is excellent. We can reach you. We can escalate. If we have a problem, we can find someone to help. It doesn't turn into this big formality. You guys are available to help with our problems. Timelines are excellent. You care about the work you're doing. Everyone in management is awesome, but then so are the people who are handling the day to day work from the top down, everyone cares about us and what we're trying to accomplish. "
"Responsiveness, price and having the ability to be able to communicate with the staff. Huge benefit that I was over the moon about was the website. That website that you guys have built is so user friendly. Anybody can just go in there, see what they want, get the answers to their questions, my task is done. And your staff, they can continue what they're doing, and they don't have to stop at what they're doing to answer our question. Love the website, your customer service and your communication, but also your vision and innovation. I would describe them as a rarity. Trustworthy and reliable. Firefly is a rarity in the fact that they've actually managed to bring customer service back into a corporate world, and they never make their clients feel like you guys are doing us a favor because you guys showed up to work. I just really think that other companies should take lessons from how a a treats their clients do."
Collaborating with Firefly has been a tremendous asset. They go beyond the scope of the job by acting as consultants to my firm and advising us on how we can work together to improve our processes and business.
Mike Arnovitz, Reimer, Arnovitz, Chernek & Jeffrey Co., L.P.A.
Our firm handles a high volume caseload and Firefly has been instrumental in developing systems that are efficient, yet maintain a high degree of quality control. Firefly’s team is innovative and adaptable to help us meet the needs of our clients, and has utilized creative solutions to help navigate the ever-changing legal landscape.
Joel Knosher, Attorney Denzin Soltanzadeh LLC
Our firm has had the pleasure of working with Firefly for several years now. Firefly’s customer service and response times are outstanding. Firefly’s web portal is extremely user-friendly, and the file information is always up to date. In addition to placing file updates on their web portal, Firefly also sends email updates, which is extremely convenient and allows us to easily save updates to our electronic files. Firefly also provides our firm with quarterly client reports that provide us with important details on our files, such as status updates and analytics, which are invaluable from a practice management standpoint. We truly enjoy working with Firefly and consider them a valued vendor partner!
Albertelli Law Partners Ohio – Tony Scarlato, Ohio Managing Partner
It was a pleasure working with the Firefly team for this years audit. Firefly was very responsive, professional and thorough in both their initial questionnaire as well as all follow-ups. Firefly’s compliance and security controls are both on point. I look forward to our continued relationship and working with them on the compliance audit in 2021.
Stefanie Rudy, Compliance Manager – Diaz Anselmo & Associates P.A.
Overall Firefly has drastically helped with efficiency of the service process in our office. They have extremely fast turnaround times with getting things filed and out for service, a very attentive detail oriented staff which is very helpful and responsive to all messages, their servers have done great so far in locating defendants and getting them served quickly, and an added plus is their website which is very user friendly and straight forward to use. Overall I would give Firefly an A+ grade, keep up the good work.
Henschel & Beinhaker, P.A.
“Thank you for working so hard for/and with us to ensure the filings are getting done timely. I know it can get a little crazy sometimes with these FHA deadlines and we appreciate you always working with us to ensure the deadlines are getting met.”
Anselmo Lindberg & Associates LLC
I wanted to thank you for the expeditious manner in which you handled obtaining the court date and filing the documents at the Bridgeview courthouse. You saved us a lot of aggravation and our client a lot of money. We will definitely be using Firefly Legal in the future. Thanks again.
Julie McCormack, DAVIS|FRIEDMAN
Thank you so much! You all have been so professional and prompt, I cannot thank you enough! I will make sure that we keep your company’s name and telephone number for future reference. You have been the most prompt, courteous and professional process servers I have EVER dealt with in my 26 years of law. Georgia has very specific service instructions for process servers and you all carried out ever instructions to the fullest. I, again, thank you for your courteous, prompt and professional service!
Holly Williamson, Fincher Denmark Williams & Minnifield, LLC
You guys totally ROCK!!!!! You saved my life – I owe you big time!!! Thank you, thank you, thank you, thank you, thank you!!!!
Denise Skillman, Hill Ward Henderson
You guys have been great in getting my documents served.
Brown, Hay & Stephens, LLP
Firefly Legal has transformed how we manage our process serving demands. Their dedication to compliance, combined with a responsive case-tracking dashboard, ensures we never miss critical deadlines. For a high-volume practice, that reliability is priceless.
What impresses me most about Firefly is their commitment to innovation. From skip tracing to court e-filing, they proactively adapt to shifts in law and technology so firms like ours can stay ahead without sacrificing accuracy.
In a landscape where process serving errors can lead to dismissed cases, Firefly Legal stands out. Their auditing of every file, paired with excellent turnaround times, gives us peace of mind and strengthens our litigation outcomes.
As someone who has worked across multiple jurisdictions, I value Firefly’s national reach and consistent quality. Their ability to mirror our internal standards—while managing variation in local rules—has done more than simplify our operations; it’s elevated them.
Firefly takes pride in putting our clients first. We are dedicated to delivering results and becoming a valued partner to you and your company. See why Firefly has become one of the nation’s most trusted legal service providers today.
Firefly’s intention is to respect and protect the privacy of users of its website. Firefly wants you to understand its practices with regard to collecting and using your information both online and offline and the steps it takes to safeguard your privacy. This statement applies to Personally Identifiable Information collected from Firefly customers. When this Privacy Policy uses the term “Personally Identifiable Information” it refers to information that lets Firefly know the specifics of who you are and can be used to identify, contact or locate you. Personally Identifiable Information might include your name, mailing address, telephone number, mobile phone number, email address, and other identification and contact information. With this information, Firefly can fill your service requests and better provide you with personalized service.
“Non Personally Identifiable Information” refers to information that does not identify a specific individual by itself or in combination with other information. Firefly may gather certain information about you such as age, date of birth, gender, as well as purchasing information based upon what services you purchase at its website. This information may be compiled and analyzed on both an individual and an aggregated basis. This information may include the Uniform Resource Locator (“URL”) of the Website from which you just came, which URL you next go to, what browser you are using and your Internet Protocol (“IP”) address. A URL is the global address of documents and other resources on the Internet. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol (“TCP/IP”) network, such as the Internet. Networks use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the Internet, allowing Internet servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.
No information shoold be submitted to or posted on this website by anyone under age 13. Firefly does not provide any Personally Identifiable Information to any third party for any purpose whatsoever from any user of this website who is under age 13 and no such information will be used by Firefly for any purpose.
Firefly welcomes any and all questions and feedback. For privacy-related issues, please contact Firefly at:
Firefly Legal, Inc.
19150 South 88th Avenue
Mokena, Illinois 60448
Telephone No.: (877) 963-3534
Email: info@fireflylegal.com
Your email address will not be shared with any third parties. Instructions for unsubscribing from any newsletters or promotional emails are included in every email.
Firefly offers choices about the types of information you receive from Firefly. If you prefer not to receive communications from Firefly or if you prefer to receive them less frequently, please contact Firefly at the address shown above.
You may ask to review, revise, correct or update any of your personal information by contacting Firefly at the address above. You may also request changes in your email preferences, such as letting Firefly know that you do not wish to receive further email communications from Firefly or if you wish to have your personal information removed from its email mailing list. You may contact Firefly with regard to these matters at the address shown above.
Please be sure to provide your exact name and address so that Firefly can be sure to identify you correctly. Because mailings are planned in advance, it may take several weeks for your request to become effective. If, due to human error, you continue to receive unwanted communications, please contact Firefly again and it will make every effort to correct the situation.
When you provide Firefly with your email address, it may send you emails necessary to respond to a request. Your email address will be used only to respond to your request and will not be shared with any third parties. Instructions for unsubscribing from receiving future emails (opting-out) are included in every email containing promotional material.
It is Firefly’s intent to protect against the loss, misuse or alteration of information that it has collected from you. Firefly employs reasonable security measures to protect the security of the information you submit. When you request services or create an account on its website, your access to that account is password protected so that only you can access it. Firefly maintains the data you provide in a secure database.
If Firefly makes changes to any terms or conditions of its Privacy Policy, the changes will be posted on this portion of the website so that you will always know what information is collected, how it might be used, to whom it may be disclosed and what choices you have. Please be sure to check this page each time you visit the website. Your continued use of this website following any posted changes to these terms will mean that you have accepted those changes.
For questions, comments or assistance, you are invited to contact Firefly at its address at the beginning of this Policy or above, or by calling us toll free at (877) 963-3534.
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Mike Arnovitz, Reimer, Arnovitz, Chernek & Jeffrey Co., L.P.A.